Return & Warranty Policy

Thank you for shopping with us! We are committed to providing you with high-quality, handcrafted jewelry that you'll cherish for years. Please take a moment to review our return and warranty policy:

In-Stock & Made-to-Order Policy

All of our jewelry—whether in-stock or made to order—is crafted with exceptional care. Because each piece is created or prepared specifically for your order, all sales are final. This means we do not accept returns, cancellations, or exchanges for any in-stock, made-to-order, customized, or special-order pieces.

Please review all product details carefully before completing your purchase, including size, style, metal, and any customization options.

If you have any questions before placing your order, don’t hesitate to reach out to us. We’re here to assist you every step of the way!

Lifetime Repair Warranty

We believe in the lasting quality of our jewelry, which is why we proudly offer a Lifetime Repair Warranty. This warranty covers any craftsmanship or material defects for as long as you own the piece. If your jewelry ever requires repair due to manufacturing issues or regular wear, we will repair it free of charge.

Our goal is to keep your jewelry as beautiful as the day you received it, no matter how long you’ve owned it. Whether it’s a broken clasp, a loose stone, or a tarnished setting, our Lifetime Repair Warranty covers all necessary repairs to restore your piece to its original brilliance.

What’s Covered by the Lifetime Repair Warranty?

Craftsmanship defects (e.g., loose stones, broken settings, or tarnished metal due to manufacturing issues).
Natural wear and tear (e.g., worn-out prongs, clasps, or chains needing adjustment).
Customization errors, such as resizing mistakes or incorrect engraving.

What’s Not Covered?

Damage from misuse or accidents (e.g., drops, impacts, or exposure to harsh chemicals).
Damage from neglect, such as leaving jewelry in wet conditions or exposing it to extreme temperatures.
Normal wear and tear unrelated to craftsmanship issues (e.g., minor scratches or scuffs).
Loss or theft of your jewelry is not covered under the warranty.

How to Request a Repair

If your jewelry needs repair under our Lifetime Repair Warranty, simply follow these steps:

Contact our customer service team at contact@armadanewyork.com with your order number and a detailed description of the issue.
Provide clear photos showing the damage or issue you're experiencing.
Our team will respond within 48 hours with instructions for returning the item to us for inspection and repair.

Once we receive the item, our expert jewelers will assess the repair needed and complete it with care. We will return your beautifully restored jewelry to you as soon as possible.

Care Instructions

To ensure your jewelry lasts a lifetime, we recommend following these care guidelines:

Store jewelry separately in a soft pouch or box to prevent scratching.
Clean your jewelry gently with a soft cloth and avoid harsh chemicals.
Remove jewelry before engaging in activities that could cause damage (e.g., exercising, swimming, or using cleaning products).